a

Lorem Ipsn gravida nibh vel velit auctor aliquet.Aenean sollicitudin, lorem quis bibendum auci elit consequat ipsutis sem nibh id elit lorem quis bibendum elit.

+01145928421 appetito@mikado-themes.com
FOLLOW ME ON INSTAGRAM
Search

Refund and Return Policy

We take complete care of your rights and believe in providing all information regarding our service policies. This also includes the policy on return and refund.

Cancelling your order

When you cancel your order after the preparation of the ordered food or the delivery, we do not provide refunds or return. However, if you have any issue with the quality, you can contact us. We will acknowledge the issue and take appropriate decision.

Not getting food on time

Though there is a very less chance, a late delivery can happen due to circumstances that are not in our control. You can contact us regarding a late delivery. We will provide a replacement for the ordered food only if the issue occurs due to our fault. On the other hand, if the late delivery occurs due to a wrong address provided by you, or unavailability of any person to take the delivery, or related to issues of third-party delivery, or unusual traffic situation beyond anyone’s control, we are not liable to refund or return.

Other issues

We are always here to understand your issues and take reasonable decisions. Our team stays available to listen to the problems you have and inform you about the policies we apply. So, you can contact us if any technical or other issues occur during order placement and getting the delivery.

Call us now!

You can understand our refund and return policies by contacting us. We have a dedicated team ready to respond to your complaints. So, feel free to contact us whenever you feel confused about the return and refund policy. Reach out to us on +91 97150 33300/66600 or chholay@chholay.co.in

Cancellation

As a rule, you shall not be entitled to cancel your order once you have received confirmation of the same. Cancellation of order can be done for Cash on Delivery order if the order is not processed from “Chholay”. For online payment cancellation of order is not allowed. “Chholay” has the right to cancel order; in such case full refund will be done from the ‘Chholay” to the payment method used while placing the order for online payments. However, in the unlikely event of an item on your order being unavailable, we will contact you on the phone number provided to us at the time of placing the order and inform you of such unavailability. In such an event you will be entitled to cancel the entire order and shall be entitled to a refund in accordance with our refund policy. You will be entitled to a full refund on pre-paid online orders if you find your order packaging has been tampered or damaged at the time of delivery. We reserve the sole right to cancel your order in the following circumstance:

  • in the event of the designated address falls outside the delivery zone offered by us;
  • failure to contact you by phone or email at the time of confirming the order booking;
  • failure to deliver your order due to lack of information, direction or authorization from you at the time of delivery; or
  • unavailability of all the items ordered by you at the time of booking the order.

Refunds

Our decision on refunds shall be at sole discretion of “Chholay” and shall be final and binding. All refund amounts shall be credited to your account within 5-7 business days in accordance with the terms that may be stipulated by the Bank/Payment Gateway which has processed your initial payment to us.